Restrictions apply.

Occasionally, our shipping calculator will make an error. If your order has an incorrect shipping charge that is lower than the actual rate, RC Driven will hold the order and contact you as soon as possible to inform you of the correct charges. If your order has a shipping charge higher than the actual rate, we will change it to the lower price and continue processing the order.

Shipping Times
Most orders received by us before 3:00pm Pacific Time are shipped the same business day. If you received our order confirmation email Monday – Friday, before 1:00pm Pacific Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

Shipping Restrictions
UPS does not deliver to military APO or PO Box addresses.

UPS guarantees on-schedule delivery of packages shipped via UPS Air Services, where such services are available, to every address in the United States. Ground services are guaranteed for on-schedule delivery only to commercial addresses in major metropolitan areas. Rural and some residential areas may require an additional day/s for delivery.

Deliveries are made Monday-Friday, except on major holidays. Overnight packages shipped on Friday will be delivered on Monday. For an additional fee, Saturday deliveries are available for packages shipped Overnight on Friday. This service is handled only by special request.

Guarantees do not apply to delays due to conditions beyond UPS' control--like weather phenomenon, labor disputes, civil commotions, etc.

US Postal Service:
All APO and PO Box addresses are shipped through USPS only. International destinations are limited to those countries the post office can offer package insurance.

Customs
The best way to discover what customs laws are applicable to you is to contact your local customs offices and ask. We do not have customs tax/duty information.

Customs and import duties (if any) are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. Orders that are returned due to refused payment of brokerage and/or customs fees will charged for all shipping charges, brokerage fees, and all customs taxes/duties.

Canadian orders with items covered under the terms of NAFTA will be provided with proper customs documentation for all applicable items.

Shipment Tracking
Estimated Delivery Times
We're proud to say that the overwhelming majority of orders received are shipped the same or the next business day. However, when trying to figure out the expected arrival date for your order, be sure to add those two business days to the estimated shipping times below.

Additionally, if you are paying by personal check, please increase your estimate by another seven to ten days (the time it takes for your funds to become available).

Deliveries are made Monday through Friday only. Saturday deliveries are available at extra costs only for Next Day parcels shipped Friday. Most international packages go via the UPS or USPS. Expedited orders are shipped via UPS International." International shipping times are hard to estimate due to variances ranging from the distance to be traveled to customs delays. Canadian and APO/FPO orders are shipped via the US Post Office's international parcel post twice a week (which may cause slight delivery delays). Allow 1 to 2 weeks for these packages to arrive.

Contacting the Carrier
Since all the major shippers have Internet-accessible shipment tracking (or tracing) systems, the best way to keep tabs on your order is via the Internet. Once you have your tracking number, point-and-click or call:
United Parcel Service (UPS):800-742-5877 (800-PICK-UPS)

The U.S. Post Office cannot track missing parcels until after 30 days from the mailing date.

Split Shipments
In the event that one of your items is on back order, we'll contact you to get instructions for the order:

Ship Complete--hold the order until the backordered item returns to stock and then ship the entire order complete.

Ship Separately--ship all available items now and the backorder when it returns to stock. Additional shipping charges apply.

Cancel--cancel all backorders and ship the remaining items immediately.